#KENO KOZIE PHONE NUMBER FULL#

Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.Provide over-the-phone, email, and chat support.Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills. The Help Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. In-office work expectation Weekdays, but hybrid work on Weekends.We offer Competitive Pay with Shift Differential during After Hour shifts.We are looking for candidates who can work Monday-Friday or After Hours candidates (2nd Shift/Weekends).Training will be on-site the first 2 weeks MON - FRI 800 am to 4:30 pm CST for everyone. This opportunity is on-site at our office located in Chicago, IL. In office, we also have a break room stocked with complimentary snacks and beverages-as well as weekly catered meals and regular events in-office!

#KENO KOZIE PHONE NUMBER FULL#

The position comes with a full array of benefits, health insurance and matching 401k, and many more perks. K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Help Desk team.Ĭareer opportunities abound both within the Help Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. We offer a comprehensive training program to every incoming Help Desk Analyst to be successful in supporting our law firm clients. Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Help Desk Analyst!

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